Totally shocked

Questions about our Advanced Database plug-in

Moderator: Neosoft Support

Locked
User avatar
BRobinsonS
Posts: 355
Joined: Sun Sep 25, 2005 9:00 pm
Location: Ontario, Canada
Contact:

Totally shocked

Post by BRobinsonS »

I have 2 apps from which I print envelopes.

I have a Brother MFC-J470DW inkjet printer (for colour) and a Brother HL-5140 Laser Printer.
One app is a specific envelope printing app with option to print with a logo or not.
The other app is a membership app to print envelopes to members which includes a logo.

If I print to the Inkjet the logo gets cut off on the left side.
If I print without a logo the return address gets cut off on the left side.
I have tried adjusting margins with Report Designer with the same results.

If I print to the laser printer, it prints correctly.

I haven't had to print envelopes for a while so I was totally shocked when this happened.

Has anyone else experienced this and is there a solution?
Brian Robinson
'When all else fails, try again!'
www.ComputerSoftwareSystems.com
Neosoft Support
NeoSoft Team
Posts: 5628
Joined: Thu Mar 31, 2005 10:48 pm
Location: Oregon, USA
Contact:

Re: Totally shocked

Post by Neosoft Support »

Most (all?) inkjet printers cannot print anything within 1/2" of the bottom edge (the trailing edge) of the paper.
NeoSoft Support
User avatar
BRobinsonS
Posts: 355
Joined: Sun Sep 25, 2005 9:00 pm
Location: Ontario, Canada
Contact:

Re: Totally shocked

Post by BRobinsonS »

I adjusted the return address with/without logo to more than 1" from left side on #10 envelopes.

Strangely enough the envelope prints properly on Epson printer at an office but not on Brother MFC-J470DW at home.

Thank you for your reply.
Brian Robinson
'When all else fails, try again!'
www.ComputerSoftwareSystems.com
Locked